Cremation FAQs

Unlike burial, cremation is irreversible. This requires us to be extra diligent in obtaining cremation authorization from the legally identified next-of-kin, as well as authorization from any necessary agencies (such as the medical examiner). During these 48-72 hours (depending on state-mandated requirements), the deceased will be held in a secure, refrigerated environment.

When you enter into a discussion with us about the cost of your loved one's cremation, whether on the phone or in person, we are legally obligated to share our General Price List, or GPL, with you. That list details the actual cost of our cremation services, which is a combination of our basic professional services fee, the fee charged by the crematory for the use of their facilities, and any additional charges related to the transportation and safekeeping of the deceased prior to the cremation. It is impossible for us to quote an accurate cost for cremation here; we urge you to speak candidly about cremation costs with one of our funeral professionals.

The answer to this question is dependent on the specific crematory responsible for the care of your loved one, but generally speaking, the answer to this question is "yes." The degree to which you can participate may differ from crematory to crematory (depending on their facilities), so please speak with your funeral director if this is an option you're interested in.

The FTC's Funeral Rule guides funeral directors in the ethical and fair presentation of funeral service options. The purchase of a cremation urn (or a casket, for that matter) from a second- or third-party source is one of the rights it guarantees. Your funeral director cannot prevent you from, nor can they charge you an extra fee for, the purchase of a third-party cremation urn. And you do not have to be present for the urn's delivery to the funeral home.

It's up to you! There are many things you can do with their ashes–including simply taking them home with you for safekeeping. There may come a time when you know exactly what you'd like to do with them, but it may not be right now. 

Be patient; the right way to care for them will surface in time. After all, there are a lot of options. Scattering them on land or sea is one of the most common, but you can also use the cremated remains in keepsake jewelry or to create meaningful pieces of art. As we said, there is no have-to-do; there's only a want-to-do (and you are in complete control of it). If you're curious about your options, just give us a call. We'll share what we know.

The short answer is "no," but there are exceptions. Let's say you want to have a viewing or visitation. If that's the case, it may be prudent to embalm your loved one so they look their best for the event, and some funeral homes may require that you purchase the service. 

However, with that said, under the FTC's Funeral Rule, we cannot provide embalming services without your permission and may not lead you to believe embalming is required by law. In addition, we must provide you with written disclosures related to the embalming of your loved one.

Naturally, this question is best answered when we talk specifics: what type of cremator will be used? How large an individual was your loved one? On average, the process takes 2-2.5 hours. A cool-down period follows, and then the cremated remains are processed for a uniform appearance. Certainly, if the issue is important to you, we urge you to speak to your funeral director.

Most cremators use natural or L.P. gas, or in some cases diesel oil, a fact that troubles some who want to see cremation as an "environmentally friendly" alternative to burial. If you're concerned about the impact of cremation on the environment, speak with your funeral director. There are other alternatives, such as burial in a "green" or environmentally pristine cemetery.

You'd be surprised how often we hear this question! Some people might choose to be undressed so as to "go out the same way they came into the world," but most of the time, the deceased is dressed in the clothing they selected prior to their death or their family members chose after their passing.

We do our best to accommodate the wishes of surviving family members. Most commonly, families will ask to place notes, children's drawings, or other personal messages of love, but we've certainly had some unusual requests (such as the inclusion of a cherished pet's collar or treasured keepsake). We encourage you to speak with your funeral director to learn the regulations of the specific crematory responsible for your loved one's cremation.

Certainly not; cremation merely describes the type of physical end-of-life care you intend to provide your loved one. A commemoration service is for the living; the individuals emotionally impacted by the death deserve the same level of compassionate attention. And one of the benefits of cremation comes from the larger window of opportunity it provides the surviving family members to plan a meaningful celebration of life. Your funeral professional can guide you in making all the necessary service arrangements.

Think of the Taj Mahal in India, and you'll know exactly what a mausoleum is: it's a free-standing building (in this case, not in India but on the grounds of a local cemetery), which is intended as both a monument and a burial location for casketed individuals. 

A columbarium has the same purpose but differs in design. Instead of crypt spaces large enough for a full-size casket, a columbarium features smaller niche spaces large enough for one or two cremation urns.

We would never presume to tell you which service is best for your loved one. But your funeral director will be pleased to guide and advise, explain the differences between service formats (traditional funeral, memorial service, and celebrations of life), and share stories of meaningful services they've been a part of–all with the intention of empowering you to make the decision for yourselves.

It's difficult for us to answer this question without knowing the specifics of your proposed cremation arrangements. With that said, we can tell you there will most likely be extra charges for anything that involves a second-party purchase (such as the publication of your loved one's obituary in a local newspaper). If you select a decorative cremation urn and would like to personalize it with an engraved nameplate, there could be a small fee.

When you arrive to make the necessary cremation service arrangements on behalf of a loved one, we will furnish you with a copy of our General Price List, a section of which discloses the exact price (or a good-faith estimate) of the most commonly requested "cash advance items." 

Cornell University Law School's Legal Information Institute (www.law.cornell.edu) defines a “cash advance item” as "any item of service or merchandise...obtained from a third party and paid for by the funeral provider on the purchaser's behalf. Cash advance items may include, but are not limited to: cemetery or crematory services; pallbearers; public transportation; clergy honoraria; flowers; musicians or singers; nurses; obituary notices; gratuities and death certificates."

The answer to this is simple: we have to pay for these second-party services or merchandise at the time we make the purchase on your behalf. This requires us to ask for payment for all cash advance items at the time the cremation service contract is agreed to, and signed by the responsible family member. For more specific information about our payment policies, please call us to speak with a member of our staff of cremation service professionals.

Yes, you can. The burial can be in the ground, or your loved one's cremation urn can be placed in a columbarium niche. Speak with your funeral director to learn more about your specific cremation burial options.

You'll need to provide the documents and information required to complete your loved one's death certificate and obituary. If you are planning to have a service, you may also wish to bring in a collection of family photographs to be used in making a tribute video or in the decoration of the service location. Other items may be needed at some point, depending on the arrangements made. 

Your funeral director will provide you with an exact list of the things he or she would like you to bring along to the arrangement conference.

Yes, you can! In fact, any member of your family (or even a close friend) can take care of this task. If you want to write an obituary for your loved one, you can always turn to us for assistance.